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Shipping Policy

GOATMEAL LLC — Shipping Policy

Last Updated: January 2025

Thank you for choosing GOATMEAL. We work hard to ensure your order arrives cold, fresh, and on time. Please review the shipping guidelines below to understand how we process, ship, and handle refrigerated products.

1. Shipping Timeline

We fulfill orders Monday through Thursday to ensure products do not sit in transit over the weekend.

Typical processing time: 1–2 business days
Typical transit time: 1–3 business days, depending on destination

You will receive a confirmation email with tracking information once your order ships.

2. Refrigerated Shipping

Our products require refrigeration. All shipments include:

  • insulated packaging

  • ice packs or gel packs

  • cold-chain handling best practices

The product may arrive cool rather than ice-cold, which is normal. As long as the contents are below 40°F (4°C), they are safe to refrigerate immediately.

3. Delivery Responsibility

Once the carrier marks a package as delivered, it becomes the customer’s responsibility.

Please ensure someone is available to bring the package indoors promptly.
We cannot guarantee product quality if:

  • the package is left outside for extended periods

  • delivery is made to an incorrect address

  • access issues prevent delivery (gated buildings, no mailbox access, etc.)

We strongly recommend entering a delivery location where the package will not be exposed to heat.

4. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information.

We cannot refund or replace orders that:

  • are delivered to the wrong address provided by the customer

  • are undeliverable due to incorrect or incomplete information

  • are returned to sender by the carrier

If you realize there is an error before your order ships, email us immediately at support@goatmeal.com.

5. Shipping Delays

Carrier delays (UPS, FedEx, USPS, etc.) are outside our control.

If your order experiences a delay:

  • Check your tracking number for the most up-to-date information.

  • Contact us if your order arrives damaged, spoiled, or warm — we will assist on a case-by-case basis.

We cannot offer refunds for delays caused by weather, carrier staffing shortages, or operational issues beyond our control.

6. Warm or Damaged Packages

If your order arrives damaged, warm, or compromised:

Email support@goatmeal.com within 24 hours of delivery with:

  • order number

  • photos of the product

  • photos of the box, insulation, and ice packs

  • a brief description of the issue

This allows us to investigate and help resolve the situation.

Without timely notification or photo documentation, we cannot provide replacements or refunds.

7. Shipping Regions (Launch Phase)

During our initial launch, GOATMEAL ships only to select regions within the United States.
Because our products are refrigerated and time-sensitive, we currently limit shipping to areas where we can guarantee fast, safe delivery at reasonable cost.

At checkout, the system will automatically determine whether your address is within our current delivery zone.

We plan to expand our shipping radius over time as we scale our cold-chain capabilities.

We do not offer international shipping at this time.

8. Lost or Stolen Packages

If a package is marked delivered by the carrier but cannot be located:

  • Check surrounding areas, neighbors, building lobby, etc.

  • Contact the carrier directly for GPS confirmation or investigative follow-up

We are not responsible for packages stolen after delivery.

If the carrier confirms mis-delivery, contact us and we will assist in filing a claim.

9. Order Changes & Cancellations

If you need to modify or cancel your order:

  • Contact us immediately at support@goatmeal.com

  • We can only accommodate changes before your order ships

Once an order is processed or in transit, it cannot be changed or canceled.

10. Contact Us

For shipping questions or assistance:

Email: support@goatmeal.com

We’re here to help.