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Privacy Policy

GOATMEAL LLC — Privacy Policy

Last Updated: January 2025

Goatmeal LLC (“GOATMEAL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.goatmeal.com or interact with our services.

By using our website, you agree to the collection and use of information as described in this Policy. If you do not agree, please discontinue use of the site.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us

When you interact with our website—such as placing an order, subscribing to emails, contacting support, or participating in surveys—we may collect:

  • Name

  • Email address

  • Phone number (optional)

  • Billing / shipping address

  • Payment information (processed securely by our payment providers; we do not store full card numbers)

  • Order history

  • Any messages or content you submit

B. Information Collected Automatically

When you visit our website, certain information is automatically collected, including:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on site

  • Referring URLs

  • Cookies, pixels, and similar tracking technologies

This helps us analyze site performance, improve user experience, and support marketing activities.

C. Information from Third-Party Tools

If you consent, we may use third-party analytics and marketing services such as:

  • Shopify analytics

  • Google Analytics

  • Meta (Facebook/Instagram) pixel

  • TikTok pixel

  • Email/SMS marketing tools (e.g., Klaviyo)

These services may collect information about your interactions with our website for analytics or advertising purposes.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate with you regarding purchases or support inquiries

  • Send marketing emails or SMS (when you opt in)

  • Improve website performance and user experience

  • Personalize your shopping experience

  • Prevent fraudulent activity

  • Understand customer preferences and behavior

  • Comply with legal obligations

We do not sell your personal information.

3. Sharing Your Information

We share your information only with trusted service providers who help us operate our business, including:

  • Shopify (website hosting & e-commerce platform)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping & fulfillment partners

  • Email/SMS marketing platforms

  • Analytics and advertising providers

  • Customer support tools

These partners are allowed to use your information only to provide services to us and must protect it appropriately.

We may also disclose information:

  • To comply with law, legal requests, or government authorities

  • To protect our rights, users, or property

  • In connection with a business transfer (e.g., acquisition, financing)

We do not share sensitive categories like race, religion, political affiliation, or health data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Understand site traffic

  • Remember your preferences

  • Improve performance

  • Support personalized advertising (if consented)

You can manage cookie preferences through your browser settings or by using opt-out tools provided by various ad platforms.

5. Your Choices

A. Marketing Communications

You can unsubscribe from marketing emails at any time by clicking “Unsubscribe” in any message or contacting support@goatmeal.com.

B. Access & Deletion Requests

You may contact us to request:

  • Access to the personal information we hold

  • Correction of inaccurate information

  • Deletion of your personal data (subject to legal/business requirements)

C. Do Not Track

Your browser may offer a “Do Not Track” signal. We do not currently respond to DNT signals due to a lack of industry standard.

6. Data Security

We use reasonable physical, technical, and administrative measures to protect your information, including:

  • Encrypted payment processing

  • Secure server infrastructure

  • Access controls for staff

  • SSL/HTTPS website encryption

While no system is 100% secure, we work to protect your information against unauthorized access or misuse.

7. Children’s Privacy

Our website is not directed to children under 13.
We do not knowingly collect personal information from children.

If we discover that information has been collected from a child under 13, we will delete it promptly.

8. International Users

Our operations are based in the United States.
If you access our site from outside the U.S., you consent to the transfer and processing of your information in the U.S.

(If EU users contact us with GDPR-specific requests, we will address them accordingly.)

9. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we will revise the “Last Updated” date above.

Continued use of the site after changes means you accept the updated Policy.

10. Contact Us

For questions or requests related to this Privacy Policy, you can contact:

Email: support@goatmeal.com
Mailing Address:
GOATMEAL LLC
465 River Drive Building B
Garfield, New Jersey 07026
United States